Frequently Asked Questions

BRIHOS is a Hospitality Business Network that helps hotels manage operations, receive direct bookings, connect with verified business partners, and grow their business through a single integrated platform.

Unlike traditional PMS solutions that focus only on hotel operations, BRIHOS combines hotel management with business growth. BRIHOS includes Hotel PMS, Banquet PMS, Direct Booking Platform, Corporate Booking, Verified Business Partner Network, AI-powered Automation, Multi-property Management, Universal PMS Integration, and the Hospitality Business Network.

No. BRIHOS is not an OTA and does not act as a middleman between hotels and guests. Our mission is to help hotels build direct relationships with corporates, verified business partners, banquet customers, and guests while maintaining complete ownership of their customers.

BRIHOS helps hotels increase direct bookings, reduce dependence on OTAs, connect with verified corporates and business partners, manage hotel and banquet operations, improve operational efficiency, automate routine tasks using AI, and grow business through one integrated platform.

BRIHOS connects hotels with verified corporates, verified business partners, banquet customers, and direct guests through the BRIHOS Hospitality Business Network. This helps hotels generate new business opportunities without relying solely on traditional online booking channels.

BRIHOS follows a transparent subscription-based pricing model. Unlike traditional OTAs, BRIHOS does not operate on an OTA-style commission model. Our goal is to help hotels retain more of their revenue while building direct business relationships.

Yes. You can continue using your existing PMS. BRIHOS integrates with supported PMS platforms through the BRIHOS Universal Connector, eliminating the need to replace your current software.

Yes. BRIHOS provides a complete cloud-based Hotel PMS including Reservations, Front Office, Housekeeping, Billing, Guest Management, Reports, and Analytics.

Guests, corporates, and approved business partners can book directly through BRIHOS. Bookings are confirmed instantly, room inventory is updated automatically, and reservations are reflected in your BRIHOS PMS or connected PMS.

Corporates can register, negotiate contracted rates directly with hotels, and make bookings online. Hotels can define Corporate Rates, Credit Terms, Validity Periods, Room Allocations, and Booking Policies.

Verified Business Partners may include Travel Agencies, Tour Operators, Event Planners, Wedding Planners, Destination Management Companies (DMCs), Corporate Travel Companies, and other approved hospitality partners. Every business partner is verified before receiving access to the platform.

Yes. Manage multiple properties from one dashboard with centralized users, reports, and property management.

Yes. You can create and manage Seasonal Rates, Weekend Rates, Corporate Rates, Business Partner Rates, Promotional Offers, and Holiday Packages.

Yes. Housekeeping staff can update room status in real time, assign cleaning tasks, track maintenance requests, and improve operational efficiency.

Yes. BRIHOS includes a dedicated Banquet PMS to manage Hall Availability, Enquiries, Bookings, Event Calendar, Menus, Billing, and Customer Communication.

Guests pay hotels directly on BRIHOS — BRIHOS never holds your money. Where a refund is due, it is credited by the hotel directly to you within 10 to 15 working days (Monday to Saturday, excluding Sundays) of the cancellation being confirmed. You can check the live status of your refund any time on the Track Your Refund page using your booking reference and phone or email.

Yes. Hotels can choose whether to accept online enquiries, online bookings, or both.

Yes. Where technically feasible, BRIHOS can assist in migrating Room Types, Room Inventory, Guest Profiles, Future Reservations, and other essential operational data.

No. Hotels always retain ownership of their guest information, bookings, and customer relationships.

Yes. BRIHOS is a secure cloud-based platform that can be accessed from anywhere using a modern web browser.

Yes. BRIHOS protects your business data using Encrypted Communication, Secure Authentication, Role-based Access Control, and Regular Backups.

We provide Property Onboarding, User Training, Product Documentation, Email Support, Phone Support, and Live Chat Support.

Typical implementation timelines are 1–3 days for hotels using BRIHOS PMS, and 3–10 days for hotels connecting an existing PMS.

Yes. You can upgrade your subscription or add additional modules anytime as your business grows.

Upcoming innovations include AI Hotel Assistant, AI Revenue Manager, AI Guest Services, Vendor Marketplace, Loyalty Program, Smart Business Analytics, Vision AI, and additional Hospitality Automation Tools.

Getting started is simple: 1) Register your property. 2) Complete your hotel profile. 3) Select your subscription plan. 4) Configure BRIHOS PMS or connect your existing PMS. 5) Start managing and growing your business through the BRIHOS Hospitality Business Network.